Tourmie

Tourmie Customer management platform for the travel industry

The tourism industry has always been one of the most dynamic and competitive business sectors. To be able to rise and succeed in this volatile market, tourism businesses need to have effective customer management tools and solutions. That's why Tourmie , a customer management platform specifically for the travel industry, is becoming the choice of more and more businesses.

Introduce

Tourmie is a customer management platform for the travel industry that helps businesses manage, support and engage customers from the time they book until they return home. Tourmie offers many features that help businesses improve customer experience, increase operational efficiency and increase revenue.

How does Tourmie work?

Easy to use interface

Tourmie provides an easy-to-use interface that helps businesses easily manage all aspects of customer relationships. Features are arranged logically and intuitively, helping your employees quickly get acquainted and use them effectively.

Mobile application

In addition, Tourmie also offers a mobile application that allows customer support staff to access customer information and provide support from anywhere. This provides flexibility and efficiency in serving customers.

Integrate with other systems

Tourmie has the ability to integrate with many other systems such as hotel management systems, accounting systems, email marketing systems, etc. This helps tourism businesses to comprehensively manage and operate their businesses. its activities on a unified platform.

Main features of Tourmie

Manage reservations

Tourmie helps you manage all your bookings in one place, including customer information, booking details and payment history. This gives you a comprehensive view of all booking activities and can quickly retrieve information when needed.

Customer support

Tourmie offers multiple customer support channels, including email, live chat, and phone. You can also create a knowledge base so customers can find answers to frequently asked questions on their own. This improves customer experience and reduces the load on support staff.

Information and notifications

Tourmie helps you send information and notify customers about upcoming events, promotions and changes to their bookings. This helps maintain engagement and communication with customers, thereby enhancing their experience.

Customer's feedback

Tourmie helps you collect customer feedback through surveys, reviews, and feedback. You can use this feedback to improve your products and services, better meeting customer needs.

Data analysis

Tourmie provides detailed reports that help you track your performance and make more informed decisions. You can track metrics such as booking rates, revenue, customer satisfaction, etc. to get a comprehensive view of your business's performance.

Where to use Tourmie

Hotel

Tourmie can be used by hotels to manage reservations, provide customer support, and collect customer feedback. Features like reservation management, 24/7 customer support, and data analytics will help hotels improve customer experience and increase revenue.

Apartment for rent

Tourmie can be used by rental properties to manage reservations, provide customer support, and collect customer feedback. Features such as information and notifications, and customer feedback will help apartment owners strengthen relationships with customers and improve services.

Vacation home

Tourmie can be used by holiday homes to manage bookings, provide customer support and collect customer feedback. Features such as reservation management, customer support and data analytics will help resorts improve customer experience and increase revenue.

Travel agency

Tourmie can be used by travel companies to manage reservations, provide customer support, and collect customer feedback. Features such as booking management, information and notifications, and customer feedback will help travel companies strengthen relationships with customers and improve services.

Tourmie pricing package

Tourmie offers many different pricing plans to suit the needs of businesses. The free plan allows you to manage up to 50 bookings per month. Paid plans offer more features, including 24/7 customer support, detailed reporting, and the ability to integrate with other systems.

Below is a comparison table of Tourmie pricing plans:

Tourmie Alternatives

If you are looking for Tourmie alternatives, you can consider the following customer management platforms:

Vagabond

Vagabond is a customer management platform specifically for the travel industry that offers many features to help businesses improve customer experience. Vagabond offers many of the same features as Tourmie, including booking management, customer support, information and notifications, customer feedback, and data analytics. Vagabond also offers many different pricing packages to suit the needs of tourism businesses.

Rezly

Rezly is a customer management platform for the travel industry that offers a variety of features to help businesses improve operational efficiency. Rezly offers features like booking management, payments, schedules, and reporting. Rezly also offers integration with other systems, such as asset management systems and customer relationship management systems.

Oracle Hospitality

Oracle Hospitality is a comprehensive hotel management solution suite that provides many features to help hotels improve operational efficiency and increase revenue. Oracle Hospitality provides features such as reservation management, payments, customer service, and data analytics. Oracle Hospitality is a powerful solution suitable for large hotels.

Advice when choosing a customer management platform

When choosing a customer management platform, you should consider the following factors:

Business needs

• Identify the specific needs of your business, such as reservation management, customer support, data analysis, etc.
• Learn the features of each platform and compare them to your business needs.

Feature

• Review the key features of each platform and evaluate whether they meet your business's needs.
• Pay attention to advanced features such as integration with other systems, analytical reporting, etc.

Price

• Compare prices of platforms and choose a package that fits your business budget.
• Consider renewal packages and other additional costs.

Easy to use

• Choose a platform with a user-friendly interface that is easy to learn and use.
• Make sure your employees can quickly get used to the system.

Customer support

• Choose a platform that offers good customer support and responds quickly when you encounter problems.
• Check support channels like email, phone, live chat, etc.

Conclude

Tourmie is a powerful and easy-to-use customer management platform that helps travel businesses improve customer experience, increase operational efficiency and increase revenue. Tourmie offers many important features such as reservation management, customer support, information and notifications, customer feedback, and data analytics. With flexible pricing packages, Tourmie can meet the needs of each business in the tourism industry.

When choosing a customer management platform, it's important to carefully consider factors such as your business's specific needs, features, price, ease of use, and customer support. By choosing the right platform, you will be able to improve your business and deliver the best experience to your customers in the travel industry.

Tourmie, along with alternatives like Vagabond, Rezly and Oracle Hospitality, are all useful tools to help travel businesses manage customers effectively. Make a smart decision after reviewing and comparing these platforms to achieve success in your travel industry.