Today, customers increasingly expect quick and effective support. They want to interact with businesses through flexible channels, not just phone and email but also live chat and chatbots. Meeting this need not only improves customer experience but also enhances support performance and saves costs.
I. Introducing Social Intents
Define
Social Intents is a platform that integrates live chat and AI chatbots, with multi-channel support. This is a comprehensive solution that helps businesses and organizations enhance customer interaction and support capabilities, while automating part of the customer care process.
Outstanding advantages
- Integration with popular platforms : Social Intents allows integration with popular chat platforms such as Microsoft Teams, Slack, Google Chat, and ChatGPT. This helps businesses expand customer support channels and enhance experience.
- Build AI chatbots easily : With Social Intents, businesses can build AI chatbots with just one click, without the need for complicated programming.
- Intelligent Chatbot, Answers Accurately : Social Intents Chatbots are trained on website data, helping them understand content and answer customer questions accurately.
- Flexible switching : Social Intents allow flexible switching between chatbots and support staff as needed, providing an optimal customer experience.
- Improved customer experience : Integrating live chat and AI chatbots helps businesses improve customer experience and increase support efficiency.
Subjects of use
Social Intents is suitable for businesses, organizations and individuals who need to improve customer service quality, increase support efficiency and partially automate the customer care process.
II. How Social Intents Work
Live chat
- Customers visit the website : When customers visit the website, they will see a live chat button.
- Connect with support staff : When customers click on the chat button, they will be connected directly to support staff via a chat interface.
- Agents answer and resolve problems : Support agents answer customers' questions and resolve issues in real time.
AI chatbot
- Customers interact with chatbots : Customers can interact with chatbots on websites or integrated platforms such as Microsoft Teams, Slack, Google Chat and ChatGPT.
- Chatbot automatically answers : Chatbot will automatically answer customer questions based on pre-trained data.
- Forward to agent : If the chatbot cannot resolve the issue, it will automatically transfer the conversation to a support agent.
III. Key Features of Social Intents
Multi-channel chat
Social Intents powers live chat and AI chatbots across a variety of channels, including:
- Microsoft Teams
- Slack
- Google Chat
- ChatGPT
This helps businesses expand customer support channels and enhance experience.
Building chatbots is easy
With Social Intents, businesses can build AI chatbots with just one click, without the need for complicated programming. This process includes:
- Create new chatbots
- Chatbot configuration (name, description, image)
- Set up responses and interaction flows
- Deploy chatbots to websites or integrated platforms
This helps businesses save time and costs in building chatbots.
Train smart chatbots
Social Intents' chatbots are trained on business website data, helping them understand content and answer customer questions accurately. The training process includes:
- Collect and analyze website data
- Build interactive scenarios and responses
- Continuously update and improve chatbots based on customer feedback
This helps chatbots become smarter and more effective in supporting customers.
Flexible conversion
Social Intents allow flexible switching between chatbots and support staff as needed, providing an optimal customer experience. The conversion process includes:
- Chatbot identifies questions beyond its capabilities
- The chatbot automatically transfers the conversation to a support agent
- Staff receives and resolves customer problems
This helps businesses improve the quality of customer support.
Analysis and reporting
Social Intents provides analytics and reporting tools that help businesses track chatbot performance, evaluate support quality, and make improvement decisions. Some key indicators include:
- Number of conversations
- Conversion rate between chatbots and agents
- Average response time
- Customer satisfaction level
Tracking and analyzing these indicators helps businesses improve customer support efficiency.
IV. Application of Social Intents
Customer support
With live chat and AI chatbot features, Social Intents helps businesses support customers more effectively. Applications include:
- Answers to frequently asked questions
- Solve customer problems
- Provide information about products/services
This helps improve customer experience and increase satisfaction.
Marketing and sales
Social Intents not only support customers but can also be applied in marketing and sales. Applications include:
- Interact with potential customers
- Generate leads and drive conversions
- Support the sales process
This helps businesses increase revenue and marketing effectiveness.
Customer care
In addition to customer support and marketing, Social Intents can also be applied in customer care. Applications include:
- Maintain relationships with customers
- Increase customer satisfaction and loyalty
- Solve after-sales problems
This helps businesses build long-term relationships with customers.
Process automation
Finally, Social Intents can help businesses automate part of the customer care process. Applications include:
- Reduce work load for support staff
- Save time and costs
- Improve operational efficiency
Automating part of the process helps businesses focus on core activities.
V. Social Intents Pricing Plans
Social Intents offers different pricing plans to fit your business's needs and budget. Specifically:
Free of charge
The free plan offers basic features such as:
- Live chat
- AI chatbot
- Integrates with several platforms
- Limit the number of conversations
This package is suitable for small or starting businesses.
Pay the fee
Paid plans expand functionality and provide additional advanced features such as:
- Integrate with more channels
- Integrate CRM and other tools
- Advanced analytics and reporting
- In-depth support
Paid plans are suitable for large businesses or with deep integration needs.
Comparing price packages will help businesses choose the package that suits their needs and budget.
BECAUSE. Social Intents Alternatives
In addition to Social Intents, there are several other solutions that also offer live chat and AI chatbots. Some alternatives include:
Intercom
Intercom is a comprehensive customer support platform, including live chat and chatbots. It offers advanced features such as process automation, data analytics, and CRM integration.
Zendesk
Zendesk is a multi-channel customer support solution, including live chat, email and phone. It offers features like personalization, automation, and integration with other apps.
Freshchat
Freshchat is a modern chat platform with a focus on user experience. It offers features like chatbots, chat distribution, and reporting.
Tawk.to
Tawk.to is a free, easy-to-use live chat solution suitable for small businesses. It offers basic features like live chat, chatbots, and CRM integration.
Choosing between alternatives depends on your business's specific needs, budget, and business goals.
VII. Conclude
In this article, we learned about Social Intents - a platform that integrates live chat and AI chatbots, with multi-channel support. We've explored the highlights, how it works, key features, applications, and pricing plans of Social Intents. In addition, we have also compared the alternatives and come to a conclusion about the suitability of Social Intents for businesses.
Social Intents not only provides effective customer support solutions but also helps automate processes, increase marketing efficiency and customer care. Using Social Intents can help businesses improve customer experience, increase customer satisfaction and loyalty.
We encourage you to register for a free account to experience Social Intents and contact us for advice and implementation support for your business. Start using Social Intents to improve service quality and optimize your business today!