Algomo

Customer care automation solution with Algomo

Are you looking for a solution to automate your customer service and sales processes and increase operational efficiency? Algomo is the answer for you! Algomo is a business customer support platform using advanced artificial intelligence (AI), providing two flexible operating modes: fully automatic (auto-pilot) and employee support (co-pilot). ).

Introduce

What is Algomo?

Algomo is a platform that supports business customers in applying artificial intelligence (AI) to automate customer care and sales processes. Thanks to that, Algomo helps businesses:

• Increase potential customers: Automatically collect potential customer information through online chat (chatbot).
• Resolve customer requests quickly: Automatically answer 85% of frequently asked questions and resolve simple requests effectively.
• Improve customer experience: Provide 24/7 customer support, ensuring quick and accurate responses.
• Save time and costs: Reduce the load on customer service staff, helping them focus on more complex issues.

How does Algomo work?

Algomo offers two main operating modes:

1. Fully automatic (auto-pilot) : In this mode, Algomo's artificial intelligence will automatically answer 85% of customers' frequently asked questions, resolve simple requests and classify requests more complicated to transfer to processing staff.

2. Co-pilot : This mode provides information and suggestions to customer service staff so they can answer customer questions faster and more accurately.

Key features of Algomo

Algomo offers the following key features:

• Automatically answer 85% of frequently asked questions.
• Resolve simple requests like resetting passwords or updating customer information.
• Classify complex requests and forward them to processing staff.
• Provide information and suggestions to customer service staff.
• Automatically collect potential customer information through chatbots.
• Multi-language support.
• Integrate with other CRM and chatbot systems.
• Reporting and data analysis.

Algomo use case

24/7 customer support

• Algomo offers 24/7 customer support thanks to its automation capabilities.
• Algomo's artificial intelligence can automatically answer 85% of frequently asked questions, ensuring customers always receive quick and accurate responses.
• More complex requests will be classified and forwarded to customer service staff for processing.

Answers to frequently asked questions

• Algomo can automatically answer frequently asked customer questions about products, services, and ordering processes.
• Algomo's artificial intelligence system is trained with historical data and experts, and can understand and analyze context to provide accurate answers.
• Thanks to this feature, customer service staff can focus on more complex requests, increasing work efficiency.

Solve simple requests

• Algomo can automatically handle simple customer requests, such as resetting passwords or updating personal information.
• These tasks often take up a lot of customer service staff's time. Thanks to Algomo's automation, they can focus on more complex problems.
• This helps improve customer experience and increase the efficiency of the customer service team.

Support customer service staff

• Algomo's "co-pilot" mode provides information and suggestions to customer service staff.
• With this feature, employees can answer customer questions faster and more accurately, improving the customer experience.
• Algomo will analyze context and interaction history to provide appropriate suggestions, helping employees handle complex requests effectively.

Collect potential customer information

• Algomo can automatically collect potential customer information through online chat (chatbot).
• Algomo's chatbot will ask questions about customers' needs, concerns, and contact information.
• This data will be stored and analyzed to help businesses identify potential business opportunities.

Improve customer experience

• Algomo offers 24/7 customer support, ensuring quick and accurate responses.
• Customers will receive a better interactive experience, driving loyalty and increasing business revenue.
• By automating repetitive tasks, Algomo helps customer service staff focus on more complex issues, improving service quality.

Algomo pricing plans

Free plan

• The free plan allows you to use some basic features of Algomo.
• This is a great choice for you to experience and get familiar with the platform before upgrading.

Starter Package

• The Starter package provides all the basic features of Algomo.
• This package is suitable for small businesses that need basic customer care automation.

Growth Package

• The Growth plan provides full Algomo features and supports more communication channels.
• This package is suitable for small and medium businesses with advanced customer care automation needs.

Enterprise package

• The Enterprise plan offers full Algomo features, including advanced integrations and customization features.
• This package is suitable for large businesses that need comprehensive customer care automation.

Alternatives to Algomo

Zendesk

• Zendesk is a comprehensive customer support platform, offering features like ticket management, chatbots, and data analytics.
• Zendesk can integrate with many other applications and communication channels.

Freshworks

• Freshworks is a comprehensive suite of customer relationship management (CRM) solutions, including customer support, sales, and marketing tools.
• Freshworks provides process automation and artificial intelligence features to improve customer experience.

Ada Support

• Ada Support is a customer support chatbot platform based on artificial intelligence.
• Ada Support can automatically answer questions, resolve simple requests, and escalate complex cases to customer service staff.

Drift

• Drift is a chat-based customer engagement platform that integrates chatbots and live support.
• Drift offers features like lead capture, process automation, and data analytics.

Intercom

• Intercom is a comprehensive customer engagement platform, offering tools like chatbots, live support, and marketing automation.
• Intercom can integrate with many other applications and provide advanced data analysis features.

Conclude

Algomo is a powerful enterprise customer support solution that uses artificial intelligence (AI) to automate processes and increase efficiency. Thanks to two flexible operating modes, Algomo is suitable for businesses of all sizes, helping businesses save time, effort and improve customer experience.