Providing effective customer service and good interactive experiences has become an important factor to help businesses increase competitiveness and achieve sustainable growth. Tiledesk , an AI Agent platform, was born to help businesses automate and improve customer service processes, bringing many practical benefits.
What is Tiledesk.com?
Tiledesk is a software as a service (SaaS) solution platform that specializes in providing tools to automate and enhance customer interactions, including live chat, AI chatbots, and diversity management. communication channel. With Tiledesk, businesses can quickly deploy these features, optimizing customer care processes without needing in-depth technology knowledge.
Customer service automation platform using AI Agent
Tiledesk uses artificial intelligence (AI) and machine learning technology to create AI Agents - virtual assistants that can automatically answer frequently asked questions and solve simple problems. of cutomer. This helps reduce the workload for support staff, increasing efficiency and response speed.
Providing smart live chat solutions
In addition to AI Agent, Tiledesk also provides a live chat platform integrated with websites and applications, allowing customers to contact support staff directly. The chat interface is customized to match your business's brand, providing a natural and convenient experience for customers.
Helps businesses expand the scale of customer interactions across multiple channels
Tiledesk allows businesses to connect and manage interactions with customers across various communication channels, such as websites, Facebook Messenger, WhatsApp, etc. This helps expand the scope of customer service and provide experiences unified across channels.
Subjects of use
Tiledesk is suitable for small and medium-sized enterprises (SMEs), e-commerce companies (eCommerce), as well as any organization that needs effective customer support and increased engagement.
How Tiledesk works
AI Agent
Using natural language processing (NLP) and machine learning technology Tiledesk uses natural language processing (NLP) and machine learning techniques to build AI Agents - Virtual assistants have the ability to understand and answer customer questions intelligently and automatically.
Automatically answer frequently asked questions, solve problems AI Agents are pre-trained to automatically answer common questions or solve simple customer problems. This reduces the workload for support staff and provides a speedy experience for customers.
Forward complex requests to support staff In cases where customers raise complex requests that are beyond the capabilities of AI Agents, they will automatically route the conversation to the appropriate support staff for resolution. .
Multichannel
Integration with multiple communication channels (website, Facebook Messenger, WhatsApp, etc.) Tiledesk allows businesses to integrate live chat and other features into their website, as well as connect with communication platforms Other popular like Facebook Messenger, WhatsApp, etc
Centrally manage conversations from multiple sources While customers can reach out through a variety of channels, all conversations are centrally managed on the Tiledesk platform, making it easy for support staff to follow up monitoring and processing.
Set up quickly
Intuitive, easy-to-use interface Tiledesk has an intuitive, direct and easy-to-use user interface, allowing businesses to deploy and operate quickly without the need for in-depth technical knowledge.
No in-depth technical knowledge required With Tiledesk, businesses do not need IT staff or programmers to install and operate features. Tiledesk is designed with ease of use and deployment in mind for sales and customer service teams.
Key features of Tiledesk
Live Chat
Customize interface, integrate with website Businesses can customize the live chat interface to match the brand and design of the website. Tiledesk is easily integrated into websites, creating a seamless experience for customers.
AI Agent automatically answers, supports 24/7 Thanks to AI Agents, customers can receive support and answer common questions quickly and automatically, without having to wait for staff. online.
AI chatbot
Build custom chatbots according to your needs Tiledesk provides tools for businesses to build custom AI chatbots, suitable for each organization's unique requirements and processes.
Train chatbots with business data AI chatbots built on the Tiledesk platform can be continuously trained and improved based on real business communication data, helping to improve understanding and response capabilities .
Multi-Channel
Connect to many popular communication channels Tiledesk allows businesses to connect and manage conversations across many different communication channels such as website, Facebook Messenger, WhatsApp, etc.
Centrally manage conversations While customers can reach out across multiple channels, all conversations are centrally managed on the Tiledesk platform, making it easy for support staff to track and handle.
Analysis and reporting
Track the performance of AI Agents and support staff Tiledesk provides analytics and reporting tools so businesses can monitor the performance of AI Agents and support staff, thereby making informed decisions. improve efficiency.
Evaluate customer satisfaction This platform also helps businesses evaluate customer satisfaction through indicators such as conversion rate, number of loyal customers, etc.
Tiledesk application
Customer support
Answer questions, solve problems quickly With the support of AI Agent, Tiledesk helps businesses answer frequently asked questions and solve customer problems quickly, without having to wait for employees. .
Improve customer experience Automating customer support processes and providing a convenient live chat experience will greatly improve the customer experience when interacting with a business.
Marketing and sales
Lead generation Tiledesk can be used as a marketing tool to attract and generate leads through live chat and chatbot features.
Customer care, increasing conversion rate In addition to supporting customers, Tiledesk also helps businesses take better care of customers, thereby increasing conversion rate.
Reduce work load
Reduce the number of support requests for employees Thanks to AI Agents that automatically resolve simple issues, Tiledesk significantly reduces the number of support requests that employees have to handle, freeing them to focus into more valuable work.
Optimize workflows Partially automating customer support processes will help businesses optimize workflows, improve productivity and efficiency.
Tiledesk pricing plans
Free of charge
- Basic features of Tiledesk such as live chat, AI Agent, multi-channel management.
- Limited number of chats.
Pay the fee
- Many advanced features such as chatbot customization, in-depth analysis, priority support.
- Unlimited number of chats.
- Priority support from a team of experts.
Note: Specific pricing plans are subject to change, please check Tiledesk.com for the latest information.
Tiledesk alternatives
In addition to Tiledesk, several other similar platforms also provide solutions to automate and enhance customer engagement, including:
- Intercom : Intercom is a fairly popular customer service automation and live chat platform. The platform offers features like chatbots, email marketing, and customer interaction management. However, Intercom is often used by larger businesses and costs more than Tiledesk.
- Zendesk : Zendesk is a comprehensive customer service management platform, including live chat, email, phone, and other channels. Zendesk is favored by large-scale businesses with complex customer management needs. However, Zendesk can require high technical knowledge to deploy and operate.
- Freshdesk : Freshdesk is an online customer service management platform, offering features like live chat, email, phone, and automation. Freshdesk is often used by small and medium businesses at an affordable price. However, Freshdesk does not offer as much flexibility and customization as Tiledesk.
Comparing the above platforms helps businesses choose the solution that best suits their needs and budget.
Conclude
With features like AI Agent, custom chatbots, multi-channel management, and performance analytics, Tiledesk not only helps businesses save costs but also enhance competitiveness and growth.
Sign up for a trial of Tiledesk.com today to experience the power of customer service automation with AI Agent and take your customer experience to the next level!