Hiverhq

Hiverhq is one of the effective email management automation solutions for customer support on Gmail. With the development of technology, email management and customer support have become increasingly complex and time-consuming. Hiverhq was born with the goal of helping businesses optimize their workflow, improve customer experience and increase business efficiency.

Introducing Hiverhq

What is Hiverhq?

Hiverhq is one of the customer support tools that integrates directly into Gmail. This means you don’t have to switch between different applications, but can work directly on the familiar Gmail interface. With Hiverhq, managing emails and providing customer support is simpler and more convenient than ever.

Customer support software solution that integrates directly with Gmail

Hiverhq is built to integrate directly into Gmail, so you don't need to install any additional software or applications. This saves time and effort, while minimizing information security risks.

Helping businesses manage customer support emails more effectively

With Hiverhq, businesses can efficiently manage support emails from multiple channels such as email, chat, and social media. You can assign tasks, track progress, and share emails with your customer support team with ease. This helps increase team collaboration and improve work efficiency.

Optimize workflow, enhance customer experience

Hiverhq offers workflow automation features like email triage, task assignment, and automatic responses. This saves time and effort for your customer support team, thereby enhancing customer experience and improving service quality.

User Object

Hiverhq is a suitable solution for small and medium-sized businesses, especially customer support teams. With the goal of reducing the time and effort spent on email management and customer support, Hiverhq is a perfect choice for businesses looking to optimize workflows and improve customer experience.

How Hiverhq Works

Gmail Integration

Hiverhq works directly on the Gmail interface, so users don't have to switch between different apps or websites. All email management and customer support can be done on a single platform. This saves time and reduces user distractions.

Classification and automation

One of the standout features of Hiverhq is its ability to automatically categorize emails based on content and keywords. This helps direct emails to the right people and assign tasks accurately. You can also create automated rules to tag, assign tasks, or send emails automatically based on events or times.

Team collaboration

Hiverhq allows you to share emails and notes internally with your colleagues. This enhances collaboration and communication within your team, and makes it easy to track email progress.

Key Features of Hiverhq

Shared mailbox

Hiverhq provides a shared inbox to manage support emails from multiple channels such as email, chat, and social media. You can assign tasks to team members, track progress, and archive important emails. This helps increase collaboration and efficiency of your customer support team.

Process Automation

Hiverhq allows you to create automated rules to categorize, tag, assign tasks, and send emails automatically. You can define automated actions for each incoming email based on content, keywords, or time. This saves your customer support team time and effort, while improving service quality.

Reporting and Analysis

Hiverhq provides reports and analytics to help you monitor the performance of your customer support team. You can evaluate the number of emails handled, response times, and customer satisfaction. This gives you an overview of how well your customer support is performing and where improvements are needed.

Customer survey

Hiverhq provides customer survey feature to collect feedback from customers. You can easily create questions and send surveys to customers. This helps you get opinions and reviews from customers, thereby improving service quality and increasing customer satisfaction.

Hiverhq Applications

Customer support via email

With its automatic classification and assignment features, Hiverhq helps businesses provide effective email support to customers. You can answer questions, handle complaints, or provide product and service information to customers in just one interface. This saves time and effort for the customer support team, while improving the customer experience.

Sales Manager

Hiverhq can also be used to manage sales related emails. You can track emails from potential customers and convert them into actual customers. This helps to increase business efficiency and facilitate sales management.

Marketing

Hiverhq can also be used to manage email marketing. You can send emails automatically or on a schedule based on certain events or times. This saves time and effort in managing email marketing, thereby increasing campaign effectiveness and optimizing costs.

Hiverhq Pricing Plans

Free Package

Hiverhq offers a free plan with basic features for individuals and small teams. You can use this plan to experience and get familiar with Hiverhq's features.

Paid Package

In addition to the free plan, Hiverhq also offers several paid plans with more advanced features. These plans are designed for small and medium-sized businesses, helping to prioritize and optimize workflows.

Compare packages

To help users choose the right plan for their needs, Hiverhq offers a plan comparison feature. You can see the detailed features, prices, and benefits of each plan to make an informed decision.

Hiverhq Alternatives

Front

Front is a multi-channel customer support platform that allows you to manage email, chat, social media, and phone in a single interface. Front offers similar functionality to Hiverhq but with the added ability to integrate multiple communication channels.

Zendesk

Zendesk is a comprehensive customer support solution that offers features ranging from ticket management to workflow automation. Zendesk is suitable for large enterprises with complex customer management needs.

Help Scout

Help Scout is a friendly customer support software that focuses on creating the best customer support experience. Help Scout is suitable for businesses that want to optimize their customer support process in a simple and effective way.

Compare advantages and disadvantages

To help users make the best decision, Hiverhq provides a comparison table of pros and cons between Hiverhq and its alternatives. You can consider the features, pricing, and support of each software to choose the best solution for your business.

Conclude

In short, Hiverhq is a customer support software solution that integrates directly with Gmail, helping businesses manage customer support emails more effectively. With features like shared inboxes, process automation, and customer surveys, Hiverhq helps increase productivity, save time, and improve customer experience. Don’t hesitate to try Hiverhq today to experience the benefits it brings to your business.