Interacting with customers online plays an extremely important role for businesses. This is not only a channel to reach potential customers, but also an opportunity for businesses to increase engagement, improve user experience and promote conversion. One of the most effective tools to achieve this is chatbot - one of the smart and automatic customer interaction solutions.
In this article, we will introduce Collect.chat - a platform to create chatbots without code, helping businesses interact with customers effectively. We will learn about the outstanding advantages, how it works and applications of Collect.chat in customer relationship management, marketing, sales and many other fields.
Introducing Collect.chat
What is Collect.chat?
Collect.chat is a platform to create chatbots without code, helping businesses interact with customers on the website automatically and effectively. With Collect.chat, businesses can design and deploy chatbots in their own brand style, meeting all customer interaction needs, from customer care, information collection, appointment booking to customer support. Sales support and product promotion.
Collect.chat has an intuitive drag-and-drop interface that is easy to use even for those without technical knowledge. This platform also integrates multi-channel, helping businesses deploy chatbots on websites, Facebook Messenger, WhatsApp and SMS. This is a comprehensive solution, helping businesses increase interaction efficiency, collect customer data and promote conversion.
Outstanding advantages of Collect.chat
Easy to use
- Intuitive drag and drop interface, no programming knowledge required.
- Integrate existing chatbot templates, helping businesses quickly deploy.
- Easily customize and personalize your chatbot according to your brand's style.
Highly customizable
- Design your chatbot in your own style, with appropriate colors, fonts and images.
- Build detailed chat scripts, with flexible questions, answers, conditions, and actions.
- Integrate advanced features such as appointment scheduling, automatic email sending, and data analysis.
Cross-platform integration
- Deploy chatbot on website, Facebook Messenger, WhatsApp and SMS.
- Synchronize customer data across channels, helping to increase consistency in experience.
- Expand your reach and engage with customers across multiple channels.
Data analysis
- Monitor chatbot performance indicators such as number of interactions and conversion rate.
- Analyze customer behavior, thereby improving chatbot content and scripts.
- Integrate with CRM system to synchronize customer data.
Suitable subject
Collect.chat is designed to serve businesses of all sizes, especially small and medium-sized businesses that want to improve customer service and increase conversions. Some suitable subjects include:
- Retail and service stores want to automate customer care processes.
- SaaS and technology companies want to increase interaction and collect customer information.
- Online businesses want to improve their customers' shopping experience.
- Recruitment companies want to automate the candidate screening process.
- Market research units want to collect customer opinions quickly.
How Collect.chat Works
Collect.chat works based on the following 5-step process:
Create chatbots
Businesses can choose to use available chatbot templates on the Collect.chat platform or create a new chatbot from scratch. Available templates often include common scenarios such as customer support, information gathering, appointment scheduling, etc. In addition, businesses can also create completely new chatbots, suitable for their own needs.
Design the theme
After creating a chatbot, businesses can customize the interface, including colors, fonts, images and buttons. These customizations ensure the chatbot matches your business's brand and style.
Build conversation scripts
Collect.chat provides building blocks such as questions, answers, conditions, and actions. Businesses can use these blocks to program chat scenarios with customers, meeting all interaction needs.
Integrate chatbot into website
After designing the chatbot, businesses just need to paste the embed code into the website or use built-in plugins. This helps chatbots work right on the business's website.
Management and tracking
Collect.chat provides tools to monitor chatbot performance, analyze interaction data, and optimize chat scripts. Businesses can track metrics such as number of interactions, conversion rates, etc., thereby improving chatbots more effectively.
Through the above 5 steps, businesses can deploy and operate chatbots on websites quickly and simply, without the need for complex programming skills.
Key Features of Collect.chat
Collect.chat possesses many features that help businesses increase interaction efficiency, collect customer data and promote conversions. Some key features include:
Chat automatically
Chatbot on Collect.chat can automatically answer customers' frequently asked questions, provide product information, guide the purchasing process, etc. This helps businesses meet customer needs 24/7 without No staff intervention required.
Collect customer information
Chatbot can collect basic customer information such as name, email, phone number, needs, preferences, etc. This data will be synchronized into the CRM system, helping businesses manage and take care of them. customers more effectively.
Make an appointment
Customers can schedule a consultation appointment directly with the business's staff via chatbot. This feature helps increase work schedule management efficiency and improve customer experience.
Integrate with CRM
Customer data collected from chatbots will be synchronized into the business's CRM system. This helps increase consistency in customer relationship management.
Send emails automatically
Chatbots can send automatic emails to customers, such as care emails, product promotion emails, post-sale follow-up emails, etc. This feature helps businesses increase interaction and maintain relationships with customers.
Data analysis
Collect.chat provides a dashboard that tracks chatbot performance, including metrics like number of interactions, conversion rate, goal completion rate, etc. Businesses can use this data for measurement results and improve chatbots more effectively.
Thanks to the above comprehensive features, Collect.chat helps businesses increase interaction, collect customer data, improve experience and drive conversions effectively.
Collect.chat Application
Collect.chat can be applied in many areas of business activities, from customer care, marketing, sales to recruitment and surveys. Below are some typical applications:
Customer care
Chatbots on Collect.chat can handle many customer care tasks such as answering questions, supporting purchases, handling complaints, etc. Features such as automated chat, collecting customer information and booking Appointment scheduling will help businesses increase productivity and improve customer experience.
Marketing
Collect.chat can support business marketing activities, such as collecting leads, promoting products, and increasing customer interaction. Chatbots can automatically collect customer information, send promotional emails, and assist customers in understanding products. From there, businesses can increase the number of potential customers and promote conversions.
Sell
Chatbot can act as a virtual sales consultant, supporting customers throughout the shopping process. Features such as product consulting, order closing, and order tracking will help businesses increase sales and improve the shopping experience.
Recruitment
Collect.chat can support the recruitment process through features such as collecting candidate profiles and screening potential candidates. Chatbot can automatically collect necessary information from candidates and guide them to fill in the required information. This helps businesses save time and effort in the recruitment process.
Survey
Chatbots can also be used to collect opinions from customers through online surveys. Businesses can create diverse questions and the chatbot will automatically send them to customers to collect feedback. This information helps businesses better understand the needs and desires of customers, thereby improving their services and products.
With such diverse applications, Collect.chat is not only a tool to support customer interaction but also a comprehensive solution for many different business purposes.
Collect.chat Pricing Plans
Collect.chat offers many different service packages to fit each business's needs and budget. Below are some of the main packages that Collect.chat is offering:
Free Package
Collect.chat's Free package allows businesses to use the basic features of chatbots at no cost. However, this plan is limited in the number of chatbots and messages, and does not include premium features like CRM integration.
Starter Package
Collect.chat's Starter plan expands the features compared to the Free plan, including increasing the number of chatbots, messages, and integration with CRM. This is a suitable choice for small and medium businesses that want to take advantage of chatbots to improve customer interactions.
Pro Package
Collect.chat's Pro plan offers more advanced features like automated email sending, integration with other apps, and detailed reporting on chatbot performance. This is a suitable choice for businesses that want to optimize customer interaction campaigns.
Business package
The Business plan is Collect.chat's most premium plan, offering all the premium features and support from the provider. This package is suitable for large businesses that want to deploy chatbots on a large scale and professionally.
By comparing Collect.chat's service packages, businesses can choose the package that best suits their needs and budget.
Promotion
In addition to basic service packages, Collect.chat regularly has attractive promotions for new and existing customers. Information about these promotions is often updated on Collect.chat's official website, so businesses should follow them to not miss the opportunity to save costs.
Alternatives Collect.chat
Besides Collect.chat, there are many other platforms that provide chatbot and customer interaction services. Here are some alternatives businesses can consider:
Chatfuel
Chatfuel is a popular chatbot platform for Facebook Messenger, allowing businesses to create and manage chatbots with ease.
ManyChat
ManyChat is a multi-channel chatbot platform that supports integration with various applications such as Facebook Messenger, WhatsApp, SMS, etc.
Tidio
Tidio provides chatbot and live chat services, helping businesses interact with customers online flexibly.
Intercom
Intercom is a customer relationship management platform and offers chatbot features for effective customer interaction.
Choosing the right chatbot platform will depend on the specific needs and business goals of each business.
Conclude
Collect.chat is a great solution for businesses that want to interact with customers automatically and effectively.
With an easy-to-use interface, high customization, cross-platform integration and detailed data analysis capabilities, Collect.chat brings many benefits to businesses of all sizes, especially medium and large enterprises. small business that wants to improve customer service and increase conversions.
Don't hesitate, sign up for a free trial of Collect.chat today to experience the power of chatbots in your business!