Nowadays, chatbots are one of the highly appreciated applications with the ability to automate, support customers and increase sales for businesses. And in this article, we will learn about Askcodi - a chatbot platform that uses AI technology to support customers and increase sales for businesses.
I. Introduction to Askcodi
What is Askcodi?
Askcodi is a chatbot platform that uses artificial intelligence (AI) technology to automatically answer and support customers. With natural language processing (NLP) and machine learning capabilities, Askcodi can understand customer intent and provide appropriate answers. In addition, Askcodi also integrates with popular messaging platforms such as Facebook Messenger, Zalo, websites, etc. to help reach a wide range of customers.
Askcodi's target audience
Askcodi can be applied to any business, from large to small, in any field. However, for e-commerce or customer service businesses, Askcodi will be a very effective support tool. So, if you are in this field, consider using Askcodi to enhance customer care and sales.
II. How Askcodi Works
To better understand how Askcodi works, we need to learn about the technologies used inside this chatbot platform.
AI Technology
Artificial intelligence (AI) technology is the most important factor that helps Askcodi operate effectively. It includes two main components: natural language processing (NLP) and machine learning.
Through NLP, Askcodi is able to understand customer intent based on the questions and messages sent. This helps the chatbot analyze and search for appropriate answers in the business database.
Furthermore, with Machine Learning, Askcodi is able to automatically improve its response based on messages and feedback from customers. This helps the chatbot become more and more complete and better meet customer requirements.
Operating Procedure
To better understand how Askcodi works, we can go through the following steps:
- Customers ask questions or send messages to the chatbot.
- Askcodi will process the question and search for the appropriate answer.
- If the question is not understood by the chatbot or requires human intervention, Askcodi will forward the message to a real person for resolution.
- After receiving a response from the support staff, the chatbot will send it back to the customer.
III. Key Features of Askcodi
24/7 Auto Reply
With Askcodi, businesses can always be ready to support customers anytime, anywhere. This is very important in the 4.0 era when customers can reach businesses at any time and want their questions answered immediately. Therefore, having a chatbot operating 24/7 will help businesses increase customer satisfaction and create a professional image.
Additionally, this feature also helps reduce the workload for support staff, allowing them to focus on more important tasks.
Personalize the experience
One of the key advantages of Askcodi is its ability to personalize the customer experience. Chatbots can remember customer information, chat history, and preferences to provide tailored answers to each specific customer. This enhances personalization and builds a closer relationship between businesses and customers.
Data Analysis
With data analytics capabilities, Askcodi can track chatbot performance and evaluate customer satisfaction. This helps businesses improve and optimize chatbot performance for maximum efficiency.
Easy integration
Askcodi can be easily integrated with CRM, sales and marketing systems, creating a seamless experience for customers as they interact with your business across different channels.
IV. Applications of Askcodi
Customer support
One of the main uses of Askcodi is customer support. Chatbots can answer questions, provide information about products and services, and process customer orders or complaints. This reduces the workload of support staff and enhances the customer experience.
Sales consultant
Askcodi can also be used for sales consulting for businesses. Chatbots can introduce products, promotions and help customers choose the right product for their needs. This helps create a new and effective channel for promoting products and increasing sales.
Marketing
With the ability to collect potential customer information, Askcodi can be used in business marketing campaigns. Chatbots can send advertising messages, take care of customers and create a direct communication channel between businesses and customers.
V. Askcodi Pricing Plans
Currently, Askcodi has two basic packages: free and paid. Let's learn about the features of each package to choose the one that suits your business's needs and budget.
Free Package
Askcodi's free plan has basic features like:
- Maximum 100 messages per month.
- Chatbots only work on one platform (e.g. Facebook Messenger).
- Provides basic data analysis features.
This would be a great option if your business is just starting out with chatbots and is not yet large in scale.
Paid Package
In addition to the basic features of the free plan, the paid plan also has the following advanced features:
- Unlimited number of messages.
- Chatbots can work on many different platforms.
- Integrates with CRM, sales management and marketing systems.
- Provided with more detailed and complete data analysis features.
Choosing the right subscription plan will help businesses make the most of Askcodi's features to improve customer experience and increase business efficiency.
Compare packages
To help users choose the most suitable service package, Askcodi provides a comparison table between the free and paid plans. Here are some important differences between the two plans:
| Feature | Free Package | Paid Package |
|---|---|---|
| Number of messages | Maximum 100 messages/month | Unlimited |
| Operating Platform | A foundation | Multiple platforms |
| Advanced Features | Do not have | Integrate CRM, sales management, data analysis |
Based on the comparison table above, users can easily recognize the difference between the two service packages and choose the package that suits their needs and business goals.
VI. Askcodi Alternatives
In addition to Askcodi, there are a number of other chatbot platforms that businesses can consider using. Here are some popular alternatives:
FPT.AI Conversation
FPT.AI Conversation is a chatbot platform from FPT with powerful natural language processing and machine learning capabilities. The platform offers many advanced features to create good interactive experiences for customers.
Harafunnel
Harafunnel is a multi-channel chatbot platform that allows businesses to create automated marketing campaigns across multiple communication channels such as Facebook Messenger, Zalo, Website, etc. Harafunnel provides powerful tools to optimize sales and customer care processes.
Chatfuel
Chatfuel is a popular chatbot platform for Facebook Messenger. With an easy-to-use interface and high flexibility, Chatfuel makes it easy for businesses to create unique and effective interactive experiences on this popular social media platform.
Choosing the right chatbot platform will help businesses optimize their communication strategy and interact with customers effectively.
VII. Conclusion
Askcodi - an AI-powered chatbot platform has been bringing many benefits to businesses, from saving time, increasing productivity to improving customer experience and increasing sales.
With key features such as 24/7 auto-reply, personalized experience, data analytics and easy integration, Askcodi offers a comprehensive solution for customer interaction and care. Choosing the right service package and making the most of Askcodi's applications will help businesses develop sustainably in the digital age.