Nowadays, automating and improving customer experience is becoming a top priority for many businesses. In that context, AIChatbot was born as a smart AI chatbot solution, helping businesses resolve 90% of customer support requests automatically and effectively.
Introducing AIChatbot
AIChatbot is a powerful AI chatbot creation platform that helps businesses build and deploy customer support chatbots quickly and easily. With advanced natural language processing (NLP) and machine learning technology, AIChatbot has the ability to automatically answer questions, resolve problems, and forward complex requests to support staff. when necessary.
Advantages of AIChatbot
- Reduce work load for support staff : AIChatbot's AI Chatbot can handle up to 90% of customer support requests, significantly saving staff resources and time.
- Cost savings : With low deployment and operating costs, AIChatbot helps businesses save significantly on costs related to customer care.
- Increase efficiency and response speed : AI Chatbot operates 24/7, helping to increase response speed and improve customer support service efficiency.
- Enhance customer satisfaction : With the ability to understand natural language and respond accurately, AI chatbots deliver a natural interactive experience and increase customer satisfaction.
- Operating 24/7 : AI Chatbot of AIChatbot operates continuously 24 hours a day, 7 days a week, meeting customer support needs regardless of time.
Technology overview
AIChatbot uses natural language processing (NLP) and machine learning technology to understand customer intent and answer questions accurately and naturally. This platform is also integrated with many customer support channels such as websites, messaging applications, Live Chat,... helping businesses easily deploy chatbots on popular channels.
AI chatbot creation platform for customer service
AIChatbot provides an intuitive and easy-to-use platform that helps businesses build and operate AI chatbots quickly, without programming knowledge.
Intuitive chatbot builder
- Easily build chatbots without code : With the visual chatbot builder, businesses can build powerful AI chatbots without having to write code.
- Many available chatbot models : AIChatbot provides many available chatbot models according to industry, helping businesses save time and easily deploy.
- Customize interface and content : Businesses can easily adjust the chatbot interface and content to suit their brand and business requirements.
Ability to understand natural language
- Understand customer intentions : With natural language processing technology, AIChatbot's AI chatbot can understand and accurately capture customer intentions.
- Answer questions accurately and naturally : Based on an understanding of context and customer intent, AI chatbots can answer questions accurately and naturally like a support agent.
Multi-channel integration
- Deployed on many popular channels : AI Chatbot of AIChatbot can be integrated and operate on popular customer support channels such as website, Facebook Messenger, Zalo, Live Chat,...
- Synchronize customer experience : Customers can interact with AI chatbots on any channel, with consistent experiences and results.
Analysis and reporting
- Track chatbot performance : AIChatbot provides analytics tools that help businesses monitor and evaluate chatbot performance.
- Evaluate customer satisfaction : Businesses can collect feedback and evaluate customer satisfaction when interacting with chatbots.
- Improve service quality : Based on analytical data, businesses can continuously improve and enhance the quality of customer support services through chatbots.
Resolve 90% of customer support requests immediately
With the ability to automatically handle up to 90% of customer support requests, AIChatbot's AI chatbot helps businesses significantly reduce the load on support staff, increase response speed and enhance customer experience.
Answers to frequently asked questions
- Understand and accurately capture customer intent : AIChatbot's AI chatbot uses natural language processing technology to accurately understand and analyze customer questions.
- Provide information and answers quickly : Based on pre-defined databases and processes, chatbots can quickly find the correct answer and respond to customers naturally.
Instructions on the process and execution of transactions
- Guide customers through processes : Chatbot AI can provide detailed instructions on the steps to perform processes such as ordering, payment, registration,... in a clear and easy-to-understand way.
- Support customers to make direct transactions : Chatbot can help customers make transactions such as ordering, payment,... right in the conversation.
Forward complex requests
- Identify requests that exceed capacity : When complex requests are identified that exceed the chatbot's ability to process, it will forward the request to the appropriate support staff.
- Provide detailed information to employees : When forwarding requests, chatbots will provide employees with detailed information about the customer's request, helping employees capture and handle it more effectively.
Understand your business needs
AIChatbot is designed to understand and adapt to the diverse business needs of businesses, from e-commerce and education to healthcare and finance.
Ecommerce
- Order and payment support : Chatbot AI can support customers in ordering and payment processes quickly and effectively.
- Answer questions about products : Based on the product database, chatbots can answer customer questions about product information, features and usage.
- Order tracking : AI chatbots can provide customers with detailed information about order status, helping them track the delivery process.
Education
- Admissions consulting : Chatbot AI can support consulting, answer questions and provide information about study programs, registration processes,...
- Learning support : Chatbot can help students answer questions related to curriculum, study plans,...
- Answering questions : AI Chatbots can answer frequently asked questions from students and parents quickly.
Medical
- Make an appointment : Chatbot can assist patients in making an appointment with a doctor, track appointments, and provide reminders.
- Health consultation : Based on medical database, chatbot can provide basic health information and advice to patients.
- Providing information about diseases : Chatbots can provide information about symptoms, causes, prevention and treatment of common diseases.
Finance
- Transaction support : Chatbot AI can support customers in performing financial transactions such as transferring money, buying and selling securities,...
- Financial advice : Based on customers' personal information, chatbots can provide appropriate financial advice and advice.
- Answer questions about products : Chatbots can answer customer questions about financial products such as bank accounts, insurance,...
Other industries
In addition to the above fields, AIChatbot's AI chatbot can also be applied in many other industries such as tourism, real estate, entertainment,... to support customers automatically and effectively.
AIChatbot pricing plans
AIChatbot provides flexible pricing packages, suitable for the needs and scale of businesses, helping to optimize costs and bring maximum value.
| Package | Feature | Limit |
|---|---|---|
| Starter Package | - Intuitive chatbot builder - Understands and answers questions naturally - Integrates with 1 support channel | - 1 chatbot - 1000 messages/month |
| Pro Package | - Intuitive chatbot builder - Natural question understanding and answering - Integration with multiple support channels - Performance analytics and reporting | - 3 chatbots - 5000 messages/month |
| Enterprise package | - Intuitive chatbot builder - Natural question understanding and answering - Integration with multiple support channels - Performance analytics and reporting - Customized support | - Unlimited chatbot - 10,000+ messages/month |
AIChatbot alternatives
Besides AIChatbot, there are several other chatbot platforms on the market such as ManyChat, Tidio. However, AIChatbot is still popular and prioritized for use by businesses because of the following advantages:
- Easy to use : AIChatbot provides an intuitive interface, making it easy to create and manage chatbots without coding knowledge.
- Natural language understanding : AIChatbot's chatbot has the ability to understand and respond naturally according to customer intent.
- Multi-channel integration : AIChatbot allows integration with many different customer support channels, from website, Facebook Messenger to Zalo, Live Chat,...
Try AIChatbot for free today! Improve your customer service quality with intelligent AI chatbots.
Conclude
In the age of technology 4.0, applying artificial intelligence to the customer support system is an undeniable trend. AIChatbot not only helps reduce the workload of support staff but also increases efficiency, response speed and enhances customer satisfaction. With diverse features and applications, AIChatbot promises to be a reliable partner for every business in improving service and customer interaction.